Shop Talk Podcast #16 - Robert Wiesheu on Selling in Different Cultures

For this edition of the podcast, I'm delighted to spend some time with my friend Robert Wiesheu, one of the most interesting guys I know and someone who's spent more than a decade selling to customers in Europe, the Middle East and Africa. As such, he has a great perspective on what it takes to successfully sell even if you don't look or sound like the people you're selling to.

Podcast file (18.2 MB, 15min51sec)

Highlights:

1'25" Challenges in selling into different regions
5'00" Preparing to sell in a country for the first time
6'10" Is there bias against a foreign salesperson?
7'25" What to think about when preparing a product for worldwide sales
9'10" Working with in-country agents


Theme music: "Up the Coast" from West Indian Girl's album 4th and Wall.

Tags:
podcast, sales, culture

Shop Talk Podcast #15 - Scilla Andreen on the changing indie film business

The latest podcast features a discussion with Scilla Andreen, co-founder and CEO of Indieflix, about the current state and future prospects of the independent film business.

Here's Scilla's official bio:

Scilla Andreen (Filmmaker, CEO & Co-Founder IndieFlix) producer, director and Emmy nominated costume designer Scilla has deep roots in the entertainment industry and is a popular speaker and tireless champion of independent film. Scilla along with producing partner Carlo Scandiuzzi created IndieFlix, an independent film distribution and discovery site founded on the principles of community, promotion, syndication and transparency. They also created indie-fest.com and are launching the Filmmaker First Initiative. IndieFlix believes Independent films can and will be profitable. You can find IndieFlix on the web at http://www.indieflix.com.

It was a great chat. You can download it here.

Highlights:

(00:50) About the US indie market

(02:20) Options to get indie films to their audiences

(06:20) Where does a filmmaker's advance go?

(09:13) What Indieflix does

(12:03) The many ways people access films and videos today

(13:00) About the "Bridge to Everywhere"

(15:35) What is a "hit" film for Indieflix?

(19:08) Promoting the filmmaker and the story behind the film

(19:33) Making meaningful recommendations for films members might like

(21:06) "If your film is worth stealing, it must be worth something"

(22:39) Looking ahead: the future of filmmaking and film distribution

(Theme music: "Nova" by Nomo, from its album Ghost Rock)

Scilla mentioned the challenge that exists for filmmakers to get clearances to use the music they choose for the film. Today's Wall Street Journal had an interesting article about this very subject: the settlement of a lawsuit between Yoko Ono and a documentary filmmaker over the use of 15 seconds of "Imagine."

Tags:
content, distribution, filesharing, film, movies, podcast, entrepreneurism

A meeting in Boston goes awry

From The Mistake Bank.

This happened to me some years ago, but the unpleasantness of the encounter still is fresh today. And aren't all great lessons like that?

You can download the podcast here (5 minutes).

Please consider rating and reviewing The Mistake Bank for the Forrester Groundswell awards by following this link.

narrative, mistakes, meetings, Mistake Bank, customer relationships, conflict, preparation

Shop Talk Podcast #14 - Jill Konrath on selling to big companies

I had a great time talking recently with Jill Konrath, author of "Selling to Big Companies." She had a lot to say about, among other things, how some tried and true sales techniques are outmoded. Jill's website is sellingtobigcompanies.com.

Download the podcast here (20 minutes, 27 seconds).

Segments:
0:00 Introduction
0:30 The difference between selling to big companies and to small ones
1:50 What's changed in selling in the past decade?
7:30 On follow-up
9:10 On "always be closing"
11:25 Using web2.0 technology to help make sales
15:20 Learning from mistakes

(Theme music: "Nova" by NOMO, from their album "Ghost Rock")
Tags:
sales, sales improvement, podcast, lead generation, web2.0

Minipodcast with Jill Konrath: "Mr. Prospect"

From The Mistake Bank:

As a young Xerox sales trainee, Jill Konrath learned her sales demonstration script perfectly... perhaps too perfectly.

"Mr. Prospect" - 2:56


You can learn more about Jill and her work at SellingToBigCompanies.com.

Related Post:
Jill Konrath Mistake Stories

Tags:
sales, narrative, presentation, Mistake Bank

Minipodcast with John Quelch: why is marketing seen as an unseemly profession?

During our earlier podcast with Harvard Business School Professor John Quelch, co-author with Katherine Jocz of "Greater Good: How Good Marketing Makes For Better Democracy" (Harvard Business Press, 2008), we went took a brief aside to talk about how the profession of marketing is viewed by others, and by marketers themselves.

John's answer was fascinating, and can be found here (right-click to download).

You can learn more about John Quelch's research and thinking on his blog.

Other resources:
Interview with John Quelch from Personal Branding Blog
My review of "Greater Good"

(Theme music: "Up the Coast," from West Indian Girl's latest album 4th and Wall.)

Mini-podcast: Listrak's Ross Kramer on not investing in sales and marketing

An audio story from The Mistake Bank.

When Ross Kramer started his first technology business, he focused on the technical side to the exclusion of sales and marketing. In retrospect, that was a mistake.

You can download the story here.

Biography:
Ross Kramer started his first company, a web hosting firm named Vertex Internet, in his Penn State dorm room in 1997. He quickly noticed the struggles his customers were having in communicating with their customers efficiently and effectively, so he started Listrak to help with their email marketing needs. Under Ross’ direction, both companies have grown into technologically-advanced companies that are leaders in their industries.

Listrak services clients such as Daimler Chrysler, Motorola, L’Oreal and the Islands of the Bahamas from its Lititz, PA headquarters. Listrak is a two-time winner of the Central Penn Business Journal’s Top Fifty Fastest Growing Companies and the 2005 Growth Company of the Year by the Technology Council of Central PA.

Tags:
learning, Mistake Bank, sales, marketing, technology, podcast, investment

Shop Talk Podcast #12 - Listrak's Ross Kramer on common mistakes made in email marketing

The latest edition of the podcast includes an interview with Listrak Founder and CEO Ross Kramer. Ross discusses the ins and outs of communicating customer via e-mail, including the definition of the term "house file." (I didn't know what it meant either.) It was a fun and frank discussion, and I learned a lot.

You can download the podcast here.

Disclosure: I use Listrak's email marketing platform.

Related links:
Ross Kramer's blog

(Theme music: "Up the Coast," from West Indian Girl's latest album 4th and Wall.)

Tags:
podcast, email marketing, marketing

Fran Ten mini-podcast: the impact of filesharing on musicians

The recent post on giving away digital creative works has gotten some attention, not least because of the link from the New York Times' David Pogue on his blog. One of the inspirations for the post was my talk with Fran Ten of the great LA band West Indian Girl--specifically when he spoke eloquently and from the heart about the issue of filesharing and its impact on music and musicians.

I've extracted that piece of the podcast into a mini-podcast (5min30 seconds long). You can download it here.

creativity, compensation, music, movies, books, content, strategy, podcast

Shop Talk Podcast #11 - (Not) Raising Prices - a mistake

From The Mistake Bank:

The following story discusses how something as well-meaning as holding off on price increases until there's no other option often backfires.

Click here to access the podcast.

Shop Talk Podcast #10 - John Quelch on Democracy and Marketing

This time we talk with Harvard Business School Professor John Quelch, co-author with Katherine Jocz of "Greater Good: How Good Marketing Makes For Better Democracy" (Harvard Business Press, 2008).

John talks about how marketing and democracy share many goals, and how each can learn from the strengths of the other--including how democracy's lessons on acting based on altruism rather than self-interest has echoes in the corporate social responsibility movement.

One of John's welcome themes is that marketing on the whole benefits society greatly--which leads into a detour about why people--even marketers themselves--often view the profession as unseemly.

It was a fun discussion. I learned a lot, and I hope you like it.

The podcast is here (right-click to download).

You can learn more about John Quelch's research and thinking on his blog.

Other resources:
Interview with John Quelch from Personal Branding Blog
My review of "Greater Good"

(Theme music: "Up the Coast," from West Indian Girl's latest album 4th and Wall.)

Shop Talk Podcast #9 - Francis Ten of West Indian Girl on Today's Music Business

For the latest edition of the podcast, we're talking the business of music. It's changed dramatically since the boom days of the late 1990's, when Napster hadn't yet been born and CD sales were at their peak. Now, music is easier to download free than to purchase.

In spite of these obstacles, the music world is more open to new voices than it's ever been. Making a living, though, has gotten harder.

Francis Ten is the bassist for West Indian Girl and also manages the group's business operations. West Indian Girl is based in Los Angeles and its latest album 4th and Wall was released in late 2007.

In a wide-ranging, fun (and funny) discussion, we talk about "revenue streams," MySpace, and why music is different from t-shirts.
And check out Fran's very personal and human response to the question of acquiring music free via filesharing rather than purchasing it. (Some similarly nuanced sentiments can be found in this post from consumer-electronics columnist and author David Pogue.)

The podcast is here (right-click to download).

(Intro and Outro music: "Up the Coast," from West Indian Girl's latest album 4th and Wall.)

Shop Talk Podcast #8b - Another mistake story from Ford Harding

Ford Harding, author of "Rain Making," who was interviewed in Shop Talk Podcast #7, was kind enough to share a mistake story for inclusion in The Mistake Bank.

Actually, he shared two. (The first is here.)

In the second, he tells us of the profound teachings he received from a prospect who simply wouldn't call him back (right-click to download).

Tags:
podcast, sales, public relations, press relations, business development, narrative, storytelling

Shop Talk Podcast #8a - A mistake story from Ford Harding

Ford Harding, author of "Rain Making," who was interviewed in Shop Talk Podcast #7, was kind enough to share a mistake story for inclusion in The Mistake Bank.

Actually, he shared two. In the first, he relates a story that taught him there can be pitfalls in sharing the good side and bad side of things with a reporter (right-click to download).

Tags:
sales, public relations, press relations, business development, narrative, storytelling

Shop Talk Podcast #7 - Ford Harding on Rain-making

rain-mak-er n. a person (as a partner in a law firm) who brings in new business.

On this edition, we talk to Ford Harding, author of "Rain Making: Attract New Clients No Matter What Your Field." Ford's book presents very practical and complete advice on selling professional services. He is president of Harding & Co., a consulting firm that helps companies improve their selling performance.

Among Ford's observations in the podcast is that most professional services people are hired for their native intellgence, critical thinking skills, etc., and not for their sales competence. Which results in an often painful transition when these folks are asked to start selling.

It was a fun chat. I hope you enjoy it. Click here to download.

Tags:
sales, business development, professional services, rainmaking

Mistake Bank story - boss with one employee, bad for the employee

When I got overloaded at one job and was allowed to hire an assistant, I thought my troubles were over. But I had just pushed them onto my new hire, and they came back to me pretty soon. Click here to download.

management, leadership, tasking, organizational behavior, Mistake Bank

Shop Talk Podcast #6 - Todd Mittleman on Honda's Fuel Cell car

On this edition of the Shop Talk Podcast, I talk once again with Todd Mittleman, Director of Environmental & Safety Public Relations for Honda, this time about the Clarity FCX, Honda's fuel cell car for the mass market, to be launched sometime in the summer of 2008. (You can find our first interview here.)

If you've ever wondered what on earth a fuel-cell is and how it can power a car, and how you can drive in Southern California's carpool lanes with no one else in your car, you'll want to listen.

Please right-click and save here to download the podcast.

automobiles, environment, technology, fuel cell, green technology, podcast, corporate social responsibility

Shop Talk Podcast #5 - Todd Mittleman of Honda on Green Automobiles (CORRECTED)

(NOTE: A previous version of this post pointed to a podcast file with a large gap in the middle. The correct podcast file is referenced herein.)

On this edition of the Shop Talk Podcast, I talk to Todd Mittleman, Director of Environmental & Safety Public Relations for Honda, about environmentally-friendly vehicles.

I confess that all the "green" options make me a bit dizzy--hybrid, E85, fuel cell, all-electric, clean diesel. Todd helps put the various environmental considerations--fuel efficiency, emissions, carbon footprint--into context for us. And, of course, he talks about the cars Honda has now and in the future for the environmentally-conscious driver. It's a very interesting conversation.

Please right-click and save here to download the podcast.

automobiles, environment, technology, green technology, podcast, corporate social responsibility