From The Mistake Bank.
This happened to me some years ago, but the unpleasantness of the encounter still is fresh today. And aren't all great lessons like that?
You can download the podcast here (5 minutes).
Please consider rating and reviewing The Mistake Bank for the Forrester Groundswell awards by following this link.
narrative, mistakes, meetings, Mistake Bank, customer relationships, conflict, preparation
Showing posts with label customer relationships. Show all posts
Showing posts with label customer relationships. Show all posts
Monday, August 25, 2008
Monday, June 16, 2008
Shop Talk Podcast #11 - (Not) Raising Prices - a mistake
From The Mistake Bank:The following story discusses how something as well-meaning as holding off on price increases until there's no other option often backfires.
Click here to access the podcast.
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