From The Mistake Bank.
This happened to me some years ago, but the unpleasantness of the encounter still is fresh today. And aren't all great lessons like that?
You can download the podcast here (5 minutes).
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narrative, mistakes, meetings, Mistake Bank, customer relationships, conflict, preparation
Monday, August 25, 2008
A meeting in Boston goes awry
Labels:
conflict,
customer relationships,
meetings,
Mistake Bank,
mistakes,
narrative,
preparation
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