From The Mistake Bank.
This happened to me some years ago, but the unpleasantness of the encounter still is fresh today. And aren't all great lessons like that?
You can download the podcast here (5 minutes).
Please consider rating and reviewing The Mistake Bank for the Forrester Groundswell awards by following this link.
narrative, mistakes, meetings, Mistake Bank, customer relationships, conflict, preparation
Monday, August 25, 2008
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