A meeting in Boston goes awry

From The Mistake Bank.

This happened to me some years ago, but the unpleasantness of the encounter still is fresh today. And aren't all great lessons like that?

You can download the podcast here (5 minutes).

Please consider rating and reviewing The Mistake Bank for the Forrester Groundswell awards by following this link.

narrative, mistakes, meetings, Mistake Bank, customer relationships, conflict, preparation

Shop Talk Podcast #14 - Jill Konrath on selling to big companies

I had a great time talking recently with Jill Konrath, author of "Selling to Big Companies." She had a lot to say about, among other things, how some tried and true sales techniques are outmoded. Jill's website is sellingtobigcompanies.com.

Download the podcast here (20 minutes, 27 seconds).

Segments:
0:00 Introduction
0:30 The difference between selling to big companies and to small ones
1:50 What's changed in selling in the past decade?
7:30 On follow-up
9:10 On "always be closing"
11:25 Using web2.0 technology to help make sales
15:20 Learning from mistakes

(Theme music: "Nova" by NOMO, from their album "Ghost Rock")
Tags:
sales, sales improvement, podcast, lead generation, web2.0

Minipodcast with Jill Konrath: "Mr. Prospect"

From The Mistake Bank:

As a young Xerox sales trainee, Jill Konrath learned her sales demonstration script perfectly... perhaps too perfectly.

"Mr. Prospect" - 2:56


You can learn more about Jill and her work at SellingToBigCompanies.com.

Related Post:
Jill Konrath Mistake Stories

Tags:
sales, narrative, presentation, Mistake Bank

Minipodcast with John Quelch: why is marketing seen as an unseemly profession?

During our earlier podcast with Harvard Business School Professor John Quelch, co-author with Katherine Jocz of "Greater Good: How Good Marketing Makes For Better Democracy" (Harvard Business Press, 2008), we went took a brief aside to talk about how the profession of marketing is viewed by others, and by marketers themselves.

John's answer was fascinating, and can be found here (right-click to download).

You can learn more about John Quelch's research and thinking on his blog.

Other resources:
Interview with John Quelch from Personal Branding Blog
My review of "Greater Good"

(Theme music: "Up the Coast," from West Indian Girl's latest album 4th and Wall.)

Mini-podcast: Listrak's Ross Kramer on not investing in sales and marketing

An audio story from The Mistake Bank.

When Ross Kramer started his first technology business, he focused on the technical side to the exclusion of sales and marketing. In retrospect, that was a mistake.

You can download the story here.

Biography:
Ross Kramer started his first company, a web hosting firm named Vertex Internet, in his Penn State dorm room in 1997. He quickly noticed the struggles his customers were having in communicating with their customers efficiently and effectively, so he started Listrak to help with their email marketing needs. Under Ross’ direction, both companies have grown into technologically-advanced companies that are leaders in their industries.

Listrak services clients such as Daimler Chrysler, Motorola, L’Oreal and the Islands of the Bahamas from its Lititz, PA headquarters. Listrak is a two-time winner of the Central Penn Business Journal’s Top Fifty Fastest Growing Companies and the 2005 Growth Company of the Year by the Technology Council of Central PA.

Tags:
learning, Mistake Bank, sales, marketing, technology, podcast, investment

Shop Talk Podcast #12 - Listrak's Ross Kramer on common mistakes made in email marketing

The latest edition of the podcast includes an interview with Listrak Founder and CEO Ross Kramer. Ross discusses the ins and outs of communicating customer via e-mail, including the definition of the term "house file." (I didn't know what it meant either.) It was a fun and frank discussion, and I learned a lot.

You can download the podcast here.

Disclosure: I use Listrak's email marketing platform.

Related links:
Ross Kramer's blog

(Theme music: "Up the Coast," from West Indian Girl's latest album 4th and Wall.)

Tags:
podcast, email marketing, marketing

Fran Ten mini-podcast: the impact of filesharing on musicians

The recent post on giving away digital creative works has gotten some attention, not least because of the link from the New York Times' David Pogue on his blog. One of the inspirations for the post was my talk with Fran Ten of the great LA band West Indian Girl--specifically when he spoke eloquently and from the heart about the issue of filesharing and its impact on music and musicians.

I've extracted that piece of the podcast into a mini-podcast (5min30 seconds long). You can download it here.

creativity, compensation, music, movies, books, content, strategy, podcast